Telephone and Hours of Operation

If you have any questions concerning billing, shipping, or product inquiry, please contact Customer Service. Hours are Monday through Friday (except holidays) from 9:00 A.M. to 5:00 P.M. CST. They can be reached by telephone or email using the form below. (Please note that email messages will be answered by the next business day.)

Legal Disclaimer

Our publications are designed to provide accurate and authoritative information in regard to the subject matter covered. They are sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should be sought. (From a Declaration of Principles Jointly Adopted by a Committee of the American Bar Association and a Committee of Publishers and Associations)

Our products are not a substitute for legal advice.

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Shipping

All our orders are shipped via United Parcel Service (UPS). We provide the following shipping options for your convenience.

Domestic U.S.:
UPS Ground
UPS 3rd Day Select
UPS 2nd Day
UPS Overnight

International:
UPS Worldwide Express
UPS Worldwide Expedited

Purchases cannot be shipped to a PO box.

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Sales Tax

Applicable sales tax will apply to the following areas: Illinois 6.75%, Connecticut 6%, Canada (7% GST tax).

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Returns and Exchanges for Web Orders

Exchanges
We will gladly exchange your product if it is damaged or if the wrong item was shipped to you within 14* days of receipt from UPS. Please call our Customer Service department at 800.432.7444 between 8:30 a.m. and 5:30 p.m. CST for a return authorization. No exchanges will be accepted without a return authorization.

Returns
You may return new, unused books and calendars within 14* days of receipt from UPS. Please call our Customer Service department at 800.432.7444 between 8:30 a.m. and 5:30 p.m. CST for a return authorization. No returns will be accepted without a return authorization. Refund of the purchase price and sales tax only will be issued.** Credit will be issued upon receipt and acceptance of returned item. We reserve the right to deny returns if the product is returned in poor condition. Customer is responsible for return shipping costs. A 10% restocking fee will be assessed for all returned items.
*   14 days is calculated from the receipt confirmation from UPS.
** Shipping costs are not refunded.

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