Full Description

Do You Want Immediate Action?

Nothing motivates a company faster than a well-written complaint. Sure, a phone call can sometimes work—but how many people did you have to speak to first and how long were you on hold? 101+ Complaint Letters That Get Results tells you what you need to say, shows you how to say it and gets you the satisfaction you deserve.

With over 101 sample letters, many common concerns are covered, including the following.
--Did your car salesman try to take you for a ride?
--Is your insurance company refusing to pay a bill?
--Are you finding errors on your credit card statements?
--Is someone else using your identity?
--Has your child been bullied in school?
--Were you bumped from a flight without appropriate compensation?

Most importantly, you will learn how to write an effective complaint letter for any situation. 101+ Complaint Letters That Get Results will put money back in your pocket and get you the satisfaction you deserve.

Table of Contents

How to Access the Letters on the Website -
Introduction -

Chapter 1: How to Write a Complaint Letter -
Step One—Gather Any Relevant Documents
Step Two—Think
Step Three—Write a Rough Draft
Step Four—Write the Final Draft
Step Five—Send the Letter
Step Six—Follow Up
Step Seven—Complain to the Appropriate Government Agency
Step Eight—Take Legal Action
Effective Letters
Letter 1.1: Humorous
Letter 1.2: Direct
Letter 1.3: Legal Action

Chapter 2: Cars -
Lemon Laws
Odometer Fraud
Consumer Protection
Insurance
Financing
Credit Life Insurance
Taking Action—Step-by-Step
Letter 2.1: Lemon Laws—Rescind the Sale
Letter 2.2: Lemon Laws—Replacement of Vehicle
Letter 2.3: Defective New Car—Request for Better Business Bureau Arbitration
Letter 2.4: Odometer Fraud on Used Car
Letter 2.5: Odometer Fraud; Second Letter to Dealership
Letter 2.6: Odometer Fraud; Follow-Up to Manufacturer
Letter 2.7: Insurance Claim—Repairs Made with Used Parts
Letter 2.8: Insurance Claim—Nonpayment; Follow-Up to Insurance Company
Letter 2.9: Complaint to Dealer Regarding Hybrid Vehicle Repair Service
Letter 2.10: Credit Life Insurance Assessed on Car Loan

Chapter 3: Computers -
Defective Computer Merchandise
Internet Service
Internet Crimes
Online Purchases
Spam
Taking Action—Step-by-Step
Letter 3.1: Defective Computer
Letter 3.2: Defective Merchandise—Computer Incompatibility
Letter 3.3: Defective Merchandise—Incompatible Software
Letter 3.4: Internet Service—Lack of Security
Letter 3.5: Internet Crime—Stolen Information
Letter 3.6: Spam
Letter 3.7: Internet Service Provider—Spam Problem
Letter 3.8: Internet Service Provider—Cancel Service; Second Letter
Letter 3.9: Spam—Violating State Law
Letter 3.10: Internet Advertiser—Delete Name from Email List
Letter 3.11: FTC—Internet Advertiser Refuses to Remove Name from List
Letter 3.12: Online Purchase—Shipment Not Received
Letter 3.13: Online Purchase; Second Letter

Chapter 4: Employment -
Discrimination
Equal Pay
Sexual Harassment
Family and Medical Leave Act
Employee Records
Members of the Military
Taking Action—Step-by-Step
Letter 4.1: Racial Discrimination—Human Resources
Letter 4.2: Religious Discrimination—Direct Supervisor
Letter 4.3: Unequal Pay
Letter 4.4: Accommodations for Disability
Letter 4.5: Failure to Accommodate Disability; Follow-Up to Manager
Letter 4.6: Age Discrimination
Letter 4.7: Sexual Harassment; Follow-Up to Human Resources Manager
Letter 4.8: Paternity Leave Request; Follow-Up to Human Resources
Letter 4.9: Notice to Employers—Unpaid Family Leave of Absence
Letter 4.10: Review Employment Record
Letter 4.11: Employee’s Statement to be Added to Employment Record
Letter 4.12: Notice to Employer—Return from Active Duty

Chapter 5: Finances -
Credit Cards
Debit Cards
Collecting a Debt
Credit Reports
Insurance Bills
Investments
Members of the Military
Taking Action—Step-by-Step
Letter 5.1: Credit Card Company—Dispute Charge
Letter 5.2: Credit Card Company—Dispute Charge; Second Letter
Letter 5.3: Credit Card Company—Error on Statement
Letter 5.4: Credit Card Company—Late Charge Assessed
Letter 5.5: Credit Card Company—Unauthorized Use After a Divorce
Letter 5.6: Bank—Unauthorized Transaction on Debit Card
Letter 5.7: Bank—Debit Card Used to Empty Checking Account
Letter 5.8: Dispute with Bank—Unauthorized Use of Debit Card
Letter 5.9: Dispute with Collection Agency—Alleged Debt
Letter 5.10: Collection Agency—Disputing Alleged Debt; Second Letter
Letter 5.11: Credit Agency—Negative Credit Report
Letter 5.12: Credit Agency—Errors in Credit Report
Letter 5.13: Insurance Billing Error
Letter 5.14: Insurance Billing Error; Second Letter
Letter 5.15: Liquidation of Brokerage Account
Letter 5.16: Liquidation of Brokerage Account; Follow-Up to Securities Exchange
Letter 5.17: Securities Exchange Commission—Reporting Brokerage Violations
Letter 5.18: Credit Card Company—Reduction in Interest Rate due to Military Service

Chapter 6: Identity Theft and Computer-Based Fraud -
Identity Theft
Phishing
Pretexting
Stolen Purses, Briefcases, and Luggage
Patients Victimized
Taking Action—Step-by-Step
Letter 6.1: Reporting Theft to Credit Card Company
Letter 6.2: Asking Police Department to File Theft Report
Letter 6.3: Reporting Identity Theft to Federal Trade Commission
Letter 6.4: Bank—Failure to Notify of Stolen Financial Information

Chapter 7: Health -
Health Insurance Portability and Accountability Act
Billing Errors
Prescription Drug Refusal
Denial of Coverage
Uninsured Patient
Hospitals
Nursing Homes
Health Care Powers of Attorney and Living Wills
Pharmacy or Prescription Complaints
Fair Debt Collection Practices Act
Taking Action—Step-by-Step
Letter 7.1: Doctor’s Office—Violation of Privacy
Letter 7.2: Doctor’s Office—Violation of Privacy; Second Letter
Letter 7.3: Department of Health—Violation of Privacy; Follow-Up Letter
Letter 7.4: Health Insurance—Billing Error
Letter 7.5: Health Insurance—Refusal of Prescription Drug
Letter 7.6: Health Insurance—Refusal of Prescription Drug; Second Letter
Letter 7.7: Health Insurance—Claims Clerk Error
Letter 7.8: Health Insurance—Denial of Coverage
Letter 7.9: Hospital—Uninsured Patient
Letter 7.10: Collection Agency—Cease Contact
Letter 7.11: Hospital—Unclean Facilities and Poor Care
Letter 7.12: Nursing Home—Lack of Acceptable Care
Letter 7.13: Hospital—Life Support for Relative
Letter 7.14: Hospital—Power of Attorney for Health Care
Letter 7.15: Mail Order Pharmacy—Dispute Charges and Services

Chapter 8: Home -
Housing Discrimination
Security Deposits
Safety Conditions
Private Mortgage Insurance (PMI)
Home Improvement
Do Not Call Registry
Servicemembers’ Civil Relief Act
Taking Action—Step-by-Step
Letter 8.1: Tenant Injured on Rental Property
Letter 8.2: Carpet Company—Contract Terms Not Honored
Letter 8.3: Cable Company—Missed Appointment
Letter 8.4: Utility Company—Failure to Mark Utilities
Letter 8.5: Real Estate Company—Discriminatory Practice (Race)
Letter 8.6: Rental Company—Refusal to Rent (Children)
Letter 8.7: Property Management Company—Return of Security Deposit
Letter 8.8: Bank—Cancel Private Mortgage Insurance
Letter 8.9: Bank—Cancel Private Mortgage Insurance
Letter 8.10: Business—Junk Faxes
Letter 8.11: Company—Remove Customer from Call List
Letter 8.12: State Do Not Call Registry—Report Violation
Letter 8.13: Federal Do Not Call Registry—Report Violation
Letter 8.14: Mortgage Company—Reduce Mortgage Interest Rate for Military; Second Letter

Chapter 9: School -
Individuals with Educational Disabilities Act
Section 504 of the Rehabilitation Act of 1973
Bullying
Taking Action—Step-by-Step
Letter 9.1: Principal—Needs of Diabetic Student
Letter 9.2: Principal—Screening Child for Learning Disability; Follow-Up Letter
Letter 9.3: Principal—Need to Develop Education Plan; Second Letter
Letter 9.4: Principal—Child’s Right to Individualized Educational Evaluation
Letter 9.5: Principal—Bullying of Child
Letter 9.6: Principal—Bullying of Child; Second Letter
Letter 9.7: Superintendent of Schools—Bullying of Child; Follow-Up Letter

Chapter 10: Travel -
Damaged, Lost, or Stolen Luggage
Passengers with Disabilities
Travel Agents
Bumped Airline Passengers
Hotels and Other Public Places
Trains
Taxicabs
Car Rental
Taking Action—Step-by-Step
Letter 10.1: Airline—Lost Luggage
Letter 10.2: Department of Transportation—Repair Luggage
Letter 10.3: Department of Transportation—Stolen Item
Letter 10.4: Department of Transportation—Failure to Accommodate Passenger with Disability
Letter 10.5: Department of Transportation—Screening Discrimination
Letter 10.6: Trade Organization—Travel Agency Theft
Letter 10.7: Airlines—Bumped Passenger
Letter 10.8: Hotel—Quoted Reservation
Letter 10.9: Hotel—Handicapped Access
Letter 10.10: Hotel—Misrepresentation of Facility
Letter 10.11: Railroad—Unsatisfactory Accommodations
Letter 10.12: Department of Consumer Services—Inflated Taxi Charges
Letter 10.13: Car Rental Company—Breach of Contract

Chapter 11: Products and Services -
Restaurant Service
Gift Certificates
Rebates
Warranties
Returns
Taking Action—Step-by-Step
Letter 11.1: Poor Restaurant Service
Letter 11.2: Restaurant Gift Certificate Not Honored
Letter 11.3: Gift Card Not Honored
Letter 11.4: Gift Certificate Expired in California
Letter 11.5: Catalog Order Not Received
Letter 11.6: Rebate Not Received
Letter 11.7: Seller Does Not Honor Warranty
Letter 11.8: Failure to Accept Returns

Chapter 12: What to Do When the Letters Don’t Work -
Complain to the Appropriate Government Authority
Take It to Court
Fight for Your Rights

Appendix A: State Attorneys General Consumer Divisions -
Appendix B: State Securities Administrators -
Appendix C: State Department of Insurance Regulators -
Appendix D: State Do Not Call Information -
Appendix E: Federal Agencies Consumers Should Know -
Appendix F: U.S. Military Consumer Service Programs -
Appendix G: Automobile Manufacturers’ Customer Service Departments -
Index -
About the Author -

Excerpt

Editorial Reviews

Customer Reviews

Customer Reviews: